Guidelines
Guidelines on Fair Dealing - Board and Senior Management Responsibilities for Delivering Fair Dealing Outcomes to Customers
Guidance for Board and Senior Management on implementing fair dealing outcomes to customers.
These guidelines apply to the board and senior management of financial institutions.
They set out:
- Responsibilities of the Board and Senior Management in delivering five fair outcomes to customers.
- Best practices for the selection, marketing and distribution of investment products and the provision of advice for these products.
- Responsibilities for after-sales services and complaints handling.
- Explanation of the five fair dealing outcomes and why each outcome is important.
- Key issues, illustrations of good and poor practices, and self-assessment questions for each outcome.
Amendment Notes
- 20 Feb 2013
- FAA-G11 (Amendment) 2013 takes effect.
Related to this Item
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NoticesLast Revised Date: 04 January 2019
Notice FAA-N16 Recommendations on Investment Products
Requirements for financial advisers and their representatives with respect to recommendations made on investment products.
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NoticesLast Revised Date: 05 October 2018
Notice FAA-N13 Minimum Entry and Examination Requirements for Representatives of Licensed Financial Advisers and Exempt Financial Advisers
Eligibility requirements for representatives of financial advisers, including CMFAS examination and continuing education requirements.
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ConsultationsPublished Date: 02 October 2014
Consultation Paper on (1) Draft Legislation and Proposed Legislative Amendments to Effect the Policy Proposals under the Financial Advisory Industry Review; and (2) Proposed Legislative Amendments to Authorise Inspections by Foreign Regulatory Authorities under the Financial Advisers Act
Proposed legislative amendments to raise the competency of FA representatives and quality of FA firms; lower distribution cost by enhancing market efficiency; and promote a culture of fair dealing.
- Consultation number:
- P022-2014
- Start date:
- 02 October 2014
- Closing date:
- 03 November 2014
- MAS response date:
- 11 May 2015
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ConsultationsPublished Date: 05 March 2013
Consultation Paper on Recommendations of the Financial Advisory Industry Review
Proposed recommendations aimed at raising the quality of financial advisers (FA) and competency of FA representatives, improving efficiency in the distribution of life insurance and investment products, and promoting a culture of fair dealing in Singapore.
- Consultation number:
- P004-2013
- Start date:
- 05 March 2013
- Closing date:
- 04 June 2013
- MAS response date:
- 30 September 2013
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ConsultationsPublished Date: 12 March 2009
Review of the Regulatory Regime Governing the Sale and Marketing of Unlisted Investment Products
- Consultation number:
- P001 - 2009
- Start date:
- 12 March 2009
- Closing date:
- 23 April 2009
- MAS response date:
- 08 September 2009